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F.A.Q.
Q: How much is daily admission?
A: Click here for Acqua Plus water park pricing.
Q: What are the opening and closing dates?
A: We open in the beginning of May and close around the middle of October every year.
Q: Is Acqua Plus the biggest water park in Crete?
A: Following the park upgrade and expansions of 2017, Acqua Plus is the biggest by far water park in Crete.
Q: What can I wear?
A: All guests entering the water must wear proper swim attire. This includes swimsuits, board shorts, swim trunks, surf shirts, bikinis, tankinis, and speedos. Attire that is not allowed includes basketball shorts, denim, t-shirts, tank tops, regular street clothing, and anything with grommets or zippers. No cotton material is allowed in the water.
Q: What attractions are there?
A: Click here for all of our attraction information.
Q: Can I bring in my own food or a cooler?
A: Outside food, drinks, snacks, and candy are not allowed inside the facility. There are different spots available to purchase delicious meals and drinks.
Q: Are there lockers available? How much are they?
A: All-day use lockers are available behind the Acqua Shop. Prices according to size start at €3.50. Please take the key from the Acqua shop.
Q: What are age/height restrictions?
A: All of our games and water slides accessibility are based on height rather than age. 1.20m is the minimum height to enter all slides. Shorter people can only use our children’s slides. Maximum weight is 120kg.
Q: Are there lifejackets available or can I bring my own?
A: There are children’s lifejackets of various sizes available for purchase at Acqua Shop.
Q: Can I bring my own shade?
A: Acqua Plus Water Park offers free sunbeds and umbrellas so do not bother to bring your own.
Q: Do I need to bring something to sit on?
A: There are sunbeds, chairs, and benches provided within the facility which are included in the entrance price according to availability. You may bring your own small chairs but Acqua Plus Water Park does not assume responsibility if personal property is lost or stolen.
Q: Do I have to bring my own towel?
A: Acqua Plus Water Park does not provide towels to guests. Please bring your own. However, if you forget yours, you can purchase one from the Acqua Shop.
Q: Will I need to rent a tube?
A: Inner tubes are available according to availability at no extra cost within the park.
Q: Will I need to buy a ball for the football courts?
A: Yes, you can buy a ball from Acqua Shop.
Q: What can I purchase at the Acqua Plus Shop?
A: The Acqua Shop sells t-shirts, bathing suits of all sizes, men’s and boy’s swim attire, goggles, hats, sunglasses, sun cream, inflatables, snacks, drinks, and souvenirs.
Q: Do I have to pay for parking?
A: Parking is always free at Acqua Plus Water Park. Acqua Plus Water Park is not responsible for damaged or stolen property.
Q: What do I do if the parking lot is full?
A: There is secondary parking available which automatically operates when the first is full. Acqua Plus Water Park is not responsible for damaged or stolen property.
Q: How safe is Acqua Plus Water Park?
A: Acqua Plus prides itself on its commitment to safety. Along with the 27+ lifeguards within the water park, our staff undergoes monthly safety training and works hand-in-hand with local emergency services personnel.
Q: What do I do once I get to the Drop Zone?
A: The first thing you should do is check in at the front counter. You will either present your pre-purchased voucher or buy the ticket there. A cashless bracelet will be positioned on your hand. You can then head over to the Acqua Shop to purchase any essentials you may have forgotten, such as sun cream or a locker. Once you have everything you need, find your spot and start having fun.
Q: Are there activities or special events going on in the park?
A: Click here to check out our Special Events page for activities happening in the facility.
Q: At what age can I drop my child off at Acqua Plus Water Park?
A: Children must be at least 13 years of age or older to be without an adult (minimum 18 years) within the water park. Children under 13 years of age may not be inside the facility without an adult chaperone.
Q: Do I need to supervise my child inside Acqua Plus Water Park?
A: The Acqua Plus Water Park crew is responsible for the safety of everyone within the facility. Nevertheless, do not leave your toddlers unsupervised. Our staff is trained in interactive supervision of children to help prevent injuries and accidents.
Q: I am having trouble printing my internet tickets.
A: Call +30 2897 24950 or +30 6944 000044 or email info@acquaplus.gr. You don’t really need to print them; you can simply write down the number you receive or use your smartphone to show that number.
Q: What are Acqua Plus working hours?
May: 10:00 - 17:30
June: 10:00 - 17:30
July & August: 10:00 - 18:00
September: 10:00 - 17:30
October: 10:00 - 17:00
Q: Does Acqua Plus host any special events?
A: Whether it’s a kids’ party, bachelor party, or special occasion, please feel free to contact us for information at +30 2897 024950 or +30 6944 000044 or email at info@acquaplus.gr.
Q: Does Acqua Plus offer any group discounts?
A: Yes, for groups of 6 persons and more. Contact us at info@acquaplus.gr with the subject "Group Offer" and include the following information:
- Date you want to visit the park
- Number of adults and children
- Your hotel and area
Q: We need transfer from our hotel to your water park.
A: Acqua Plus Water Park offers a bus service from most areas. Please note the following schedule:
- Georgioupoli, Rethymno, and Bali: Monday and Friday
- Elounda, Agios Nikolaos, and Plaka: Tuesday and Sunday
- Ammoudara, Agia Pelagia, Heraklion, Karteros, Kokkini Hani, Gournes, Gouves, Analipsi, Anissaras, Hersonissos, Malia, and Sissi: Daily
- Milatos: Wednesday upon request
Use our system to purchase the transfer service.
Q: What banking facilities are available?
A: Tickets may be purchased at the admission gates by cash or credit card. We accept Mastercard, Visa, Diners Club International, American Express, and Maestro.
Q: Do elderly people pay?
A: People above the age of 60 enjoy a €5 entrance fee (tax reasons) provided they don’t use the water slides.
Q: Do I get a discount with my car rental contract?
A: Yes, show your contract at the entrance and get a 10% discount.
Q: Where is the park located?
A: Acqua Plus Water Park is located 5km from Hersonissos towards Kastelli village. It is next to the Golf Club of Crete and the Labyrinth Park. Click here for directions.
GPS Coordinates: 35.290153, 25.364943
Q: How do I use your cashless system?
A: At the entrance counter of the park, a barcoded bracelet will be positioned on your wrist. This bracelet carries a unique ID number that allows you to buy products and services within the park without using cash. At the end of your visit, the bracelet is removed at the exit counter, and you will receive an analytical bill to pay for all purchases made during your visit.
Q: What if my belongings are stolen?
A: Although we take every precaution to avoid such situations, belongings may be stolen if left unattended. Hire a locker or avoid bringing unnecessary expensive items.
Q: Do you have changing rooms and lockers?
A: Yes, complimentary changing rooms are provided.
Q: Do you have wireless Internet (Wi-Fi) at the water park?
A: Yes, there is complimentary wireless Internet throughout the water park.
